1. Who we are
Forge PC is a trading name of Foundry Systems Ltd (Company No. 16940612), registered in England and Wales.
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
We are the data controller responsible for your personal data.
If you have any questions about this policy or your data, contact us at hello@forgepc.co.uk.
2. What data we collect
We may collect and process the following personal data:
- Identity data: name.
- Contact data: email address, phone number, billing and delivery address.
- Account data: login details and account activity.
- Transaction data: details of products ordered and payments made.
- Technical data: IP address, browser type, and website usage data.
- Marketing data: your preferences for receiving marketing communications.
We do not store card details. Payments are securely processed by third-party providers.
3. How we collect your data
We collect personal data:
- Directly from you when you place an order, create an account, contact us, or subscribe to marketing emails.
- Automatically when you use our website via cookies and similar technologies.
- From third parties, such as payment providers and authentication services.
4. How we use your data
We use your data to:
- Process and fulfil your orders.
- Deliver your products via courier services.
- Provide customer support and manage your account.
- Authenticate your login and maintain account security.
- Send transactional communications (e.g. order confirmations and updates).
- Send marketing emails where you have opted in.
- Prevent fraud and ensure secure transactions.
- Improve our website and services.
- Comply with legal and regulatory obligations.
5. Legal basis for processing
We rely on the following legal bases:
- Contract: to process and deliver your order.
- Legitimate interests: to operate, secure, and improve our business (including fraud prevention and site functionality), provided these do not override your rights.
- Consent: for marketing communications and any non-essential cookies.
- Legal obligation: to comply with tax and legal requirements.
6. Cookies
We use cookies and similar technologies to operate our website.
- Strictly necessary cookies enable essential functions such as login, security, and payment processing.
- We may use analytics cookies if enabled, which help us understand how visitors use our site.
You can accept or reject non-essential cookies via our cookie banner. You can also manage cookies through your browser settings.
7. Sharing your data
We share your data only where necessary to provide our services:
- Stripe, Inc. - payment processing.
- Klarna - payment and credit services.
- Courier services - delivery of your order.
- Authentication and account providers - login and account management.
- Email service providers - transactional and marketing communications.
We do not sell your personal data.
8. International data transfers
Some of our service providers may process your data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved for use in the UK.
9. Data retention
We retain order and account data for 7 years to comply with HMRC requirements. We will delete or anonymise data when it is no longer required.
10. Data security
We take appropriate technical and organisational measures to protect your personal data. This includes secure hosting, encrypted connections (HTTPS), and access controls to prevent unauthorised access, loss, or misuse.
11. Your rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion (where applicable).
- Object to or restrict processing.
- Data portability.
- Withdraw consent at any time.
To exercise your rights, contact hello@forgepc.co.uk. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office.
12. Automated decision-making
We do not carry out automated decision-making or profiling that has legal or significant effects on you.
13. Age requirement
Our website and services are intended for individuals aged 18 or over. We do not knowingly collect personal data from individuals under 18.
14. Changes to this policy
We may update this policy from time to time. The “last updated” date will reflect any changes. Where appropriate, we will notify you of significant changes.
